LOAN SERVICING FAQ'S
Q: Does the monthly payment change?
A: Your monthly payment changes every year due to insurance and tax rates. The principal part of the payment (the part that is applied directly to your mortgage) does not increase or decrease it is only the insurance and property taxes.
Q: Who pays for the taxes and insurance at the end of the year?
A: AHSTI makes the payment on your behalf. You don't have to save for them separately because you make one monthly payment where: Part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (like homeowners insurance, mortgage insurance, or flood insurance).
Q: When is my first payment after I close?
A: The first payment is due the first of the month of the 2nd month following closing. For example, if you closed on October 15 then your first payment is due December 1st.
Q: Do I receive coupons through the mail?
A: If you would like to receive coupons please request them by calling 956-687-6263 or emailing email@example.com.
Q: Can my payment be auto-drafted from my bank account?
A: Absolutely! You will need to complete a form authorizing us to automatically draft your payment. Call 956-687-6263 or email firstname.lastname@example.org to request the auto draft authorization form.
Q: Can I make my payments in cash?
A: We're sorry, but we do not accept cash. All payments must be either auto-drafted or paid via personal check, money order, or cashier's check.
Q: Are bi-weekly payments accepted?
A: We're sorry, but currently we do not allow bi-weekly payments.
Q: Can I apply my income tax refund to the principle?
A: Yes you can! We accept a cashier's check or money order.
Q: Is there a penalty if I pay off early?
A: No there is not a penalty if you pay off your mortgage early.