Q: What if I am not eligible for the program?
A: We try and work with our customers to not only identify the reason for program ineligibility but also to determine what the customer can do to resolve the issue.
Q: Why are there income restrictions?
A: Since AHSTI receives grants, and federal funding for its programs, we must comply with HUD income guidelines. For more info see What makes AHSTI unique?
Q: I am a Permanent Resident, can I apply?
A: Yes! In order to be eligible for the program, you must be either a US Citizen or a Permanent Resident.
Q: Do you charge to pull my credit report?
A: During the Eligibility Determination Session (EDS) we will pull your credit report. This is known as a soft pull and there is no charge to you. Soft pulls do not affect your credit score.
Q: Will you report my income information to other agencies like Health & Human Services?
A: We do not share information with any entities other than the ones listed on the disclosure that we ask you to sign. These entities are HUD, NeighborWorks America, and Texas Mortgage and Lending division.
Q: I was told I was eligible for the program, does that mean I am approved for the loan?
A: No it does not. Being eligible for the program means that you are within the income guidelines, have less than $2500 in collections and are either a US Citizen or a Permanent Resident.
Q: I go over the 80% income limit for my household size. Does that mean you can't help me?
A: Although you went over the 80% area median income, we encourage you to reach out to us. Sometimes we have special financing available for households at the 80% - 120% area median income. Please call us to ask if there are any opportunities available for your income range and we'll let you know!